Client Chaser: terms of service

Version 1.0, 12 November 2026

Who we are. MBridge Technologies Ltd, a company registered in England and Wales, company number 16708904, registered office 71-75 Shelton Street, London WC2H 9JQ. ICO registration ZC013807. In these terms “we” and “us” mean MBridge Technologies Ltd, and “you” means the practice named in the quote.

1. What you get

  • Client Chaser, set up in your own Google Workspace or Microsoft 365 account. It emails reminders to your clients from your own email address, stops when a client replies, and emails you a list each Monday of who still owes you records.
  • The wording, signature and timings described in your quote.
  • A setup guide, and support as described in section 6.

Client Chaser is a reminder tool. It is not tax, accounting or legal advice. You decide who is reminded, when, and what the reminders say.

2. How you accept

Reply “yes, go ahead” to our quote email. That reply forms a contract between us on these terms and the quote. If the quote and these terms say different things, the quote wins.

3. Delivery and the acceptance test

  • Delivery is the email in which we send you the install link and the setup guide.
  • The acceptance test: a test reminder reaches your own inbox and appears in the Log. Until you choose to go live, nothing is sent to your clients.
  • Go live is the moment you switch Client Chaser from test mode to live.

4. Price and payment

  • The price is the fixed price in your quote. Nothing is due up front.
  • We send one invoice when you go live, or 14 days after the acceptance test is passed if you have not gone live by then, whichever comes first. If you never install it, you are never invoiced.
  • Payment is by bank transfer within 14 days of the invoice date.
  • We are not VAT registered, so no VAT is added.
  • If an invoice is paid late we may charge statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Money back guarantee

If Client Chaser is not saving you time, email us within 30 days of the invoice date and we refund the full price within 14 days. You do not need to give a reason. After a refund your right to use Client Chaser ends and you agree to switch it off.

6. Support and fixes

  • Support is by email. We reply by the end of the next working day, Monday to Friday, excluding bank holidays in England.
  • For the first 30 days after you go live, we fix faults free of charge.
  • After that, a fix or a small change costs £49. We tell you the price before we start, and if we cannot fix a fault you pay nothing. For anything larger we send a quote first.
  • There is no monthly fee and no support contract.
  • Google and Microsoft change their services from time to time. If a change of theirs stops Client Chaser working, we treat that as a fault under this section.

7. Who owns what

Once you have paid in full, the copy in your account is yours to keep, use and change for your own practice, for as long as you like. We keep the right to use the same design and code for other customers. Please do not sell it or pass it to another firm.

8. What you are responsible for

  • The accuracy of your client list and the dates in it.
  • Having the right to email the people on your list. Reminders are service messages to your existing clients, so please do not use Client Chaser for marketing.
  • The wording of your reminders, and checking the test emails before you go live.
  • Your own account security. We will never ask for your passwords, and you should not send them to us.
  • Your own deadlines. Client Chaser helps you chase. It does not guarantee that an email is delivered or read, or that a client sends what you asked for.

9. Data protection

  • In a normal setup we do not access your clients’ personal data. Your client list and the reminders stay in your own Google or Microsoft account. We build and test on made up clients.
  • If you ask us for help in a way that lets us see your clients’ personal data, for example by sharing your screen or your sheet, we act as your processor and Annex A applies.
  • We are the controller of your own contact and billing details. We use them to deliver the service, to invoice you and to answer you. We keep invoices and the emails that go with them for six years, as company and tax law require. Our privacy policy explains your rights.

10. Liability

  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that the law does not allow to be limited.
  • Apart from that, our total liability to you is limited to the price you paid for Client Chaser.
  • We are not liable for loss of profit or business, or for any penalty, interest or charge that you or your clients incur because records arrived late, or because a reminder was not sent, delivered or read.

11. General

  • The version of these terms in force on the day you accept applies to your purchase.
  • These terms are governed by the law of England and Wales, and the courts of England and Wales decide any dispute.
  • Contact: support@reckonly.co.uk.

Annex A: data processing terms

This annex applies only if you give us access to your clients’ personal data, as described in section 9. You are the controller and we are the processor.

Purpose
Helping you install, check or fix Client Chaser
How long
Only for the support session or sessions you ask for
Whose data
Your clients
What data
Names, email addresses, what records are owed, dates and reminder status

We will:

  1. Act only on your written instructions, which include your emails to us.
  2. Keep the data confidential. Only people who are bound by a duty of confidence may see it.
  3. Keep it secure, and work inside your account. We will not copy your clients’ personal data out of your account.
  4. Use no other processor without your written agreement first.
  5. Not move the data outside the United Kingdom.
  6. Help you answer requests from individuals about their data, and help you with your own duties on security, breach reporting and impact assessments.
  7. Tell you without undue delay if we become aware of a personal data breach.
  8. Delete or return anything we hold when the support ends. Our aim is to hold nothing.
  9. Give you the information you need to show that these terms are being followed, and allow an audit on reasonable notice.

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